logo quality color

Management of Emails in Outlook

Discover how to use Outlook as a true personal assistant to better organize yourself, manage your emails, and your time!

In-person / Remote?

In-person and remote


Intermediate / Advanced


Basic knowledge of Outlook

Target Audience

Anyone wishing to effectively manage their emails and their time


At the end of this hands-on training, participants will be able to:

  • Automate certain recurring actions
  • Efficiently manage their inbox
  • Prioritize certain emails
  • Optimally manage their tasks

Detailed Program

  • Adopt good email practices: send an email, call, or meet?
  • Write specific subject lines, compose clear and concise messages, limit CCs, limit attached documents, use the follow-up indicator, set message expiration, request opinions through voting
  • Optimize the use of advanced Outlook options to save you valuable time!
  • Use templates and QuickParts for repetitive messages
  • Manage your inbox
  • DDB Method – Database Approach
  • TTC Method – Touch, Treat, Classify
  • Use search folders to quickly group messages regardless of where the folders have been filed
  • Manage tasks and priorities with the tasks folder: create lists, document, assign, follow up…
  • Quick actions for time-saving
  • Manage multiple (simple) projects with the tasks folder
  • Choose the right categories to group tasks by project, subject, client, type of tasks…
  • View and manage daily, weekly, monthly workload in the calendar folder
  • How to set up rules that will allow Outlook to work on your behalf in certain cases?
  • Discover all the tips and tricks (including the most useful keyboard shortcuts)


1 day

Upcoming courses

This course will soon be available on an inter-company basis, but we'd be delighted to organise it on your premises too, tailored to your company's needs!

Contact us via our website, by email or by telephone +32 476 62 99 11 if you would like more information.

The analysis of your needs is free!

You might also be interested in

Do you want to train your teams ?

Our training courses are available in Belgium: in Brussels, Wallonia or Flanders, and also in France.
Formation Word Belgique

Contact Quality Training