The rise of technologies, particularly artificial intelligence (AI) and automation, is redefining work environments.
While these technological innovations increase efficiency and optimize processes, they also challenge the emotional skills of employees and managers.
As technology becomes more important, it is crucial to understand how emotional skills such as emotional intelligence, empathy, and stress management can help individuals navigate this new professional landscape.
The growing importance of emotional skills
In an increasingly automated work environment, technical skills remain essential, but they are no longer sufficient.
Emotional skills, such as emotional intelligence and resilience, will play a key role in the future of work, especially in sectors undergoing significant transformation.
Emotional intelligence, for example, helps individuals navigate complex environments by understanding and managing their own emotions as well as those of others.
A World Economic Forum survey identifies that by 2025, emotional skills such as resilience, stress tolerance, and flexibility will be among the top 10 most sought-after skills.
The challenge of automation for emotional skills
Automation and AI raise concerns about reducing human interactions at work. With routine tasks increasingly handled by machines, employees focus more on tasks that require unique human skills, such as problem-solving, creativity, and relationship management.
However, this transition can also increase stress levels and resistance to change, highlighting the importance of strong emotional skills.
McKinsey explains that by 2030, around 27% of hours worked in Europe and 30% of hours worked in the United States could be automated, accelerated by generative AI. Their model suggests that even without generative AI, around 20% of hours worked could still be automated, signaling a significant acceleration.
This acceleration also makes constant adaptability essential.
How emotional skills help navigate a technological world
a) Stress management and resilience
With automation, some employees fear that their jobs will be replaced by machines, which can generate stress and anxiety. Emotional skills, such as resilience and stress management, help individuals better cope with these uncertainties.
Organizations can offer wellness programs and psychological support to help employees adapt to changes brought about by AI.
b) Empathy and emotional intelligence
Empathy and emotional intelligence play a crucial role for managers guiding their teams through technological transformations. Leaders who understand their teams’ concerns and adopt an empathetic approach can improve employee engagement.
A Harvard Business Review study found that leaders with high emotional intelligence increase team productivity by 37%.
c) Collaboration in a technological environment
As technology reshapes work processes, collaboration between humans and machines becomes an essential skill.
However, this collaboration requires an understanding of teams’ emotional needs and the ability to maintain a positive and inclusive work environment.
Companies must train their teams to work with technological tools while also fostering strong human relationships.
Developing emotional skills in the face of technology
To help employees develop these skills in a constantly evolving environment, companies must invest in training programs. These programs should focus on communication, stress management, and collaboration in technological work environments.
Additionally, tools such as mentoring programs can encourage the development of emotional skills.
A Deloitte report shows that companies investing in the development of their employees’ emotional skills experience a 22% increase in talent retention and a significant improvement in employee satisfaction.
Conclusion
As technology continues to transform the world of work, emotional skills are becoming a necessity for navigating this complex environment.
Emotional intelligence, empathy, and resilience are no longer just individual qualities but essential professional skills.
By investing in the development of their employees’ emotional skills, companies can not only improve performance but also create more humane and inclusive work environments.
