Learn to communicate effectively in Outlook or any other email application.

In person or online?

Both in person and online




Une connaissance de base d’ Outlook

Target audience

Anyone who wants to communicate in an assertive and considerate way by email.


The aim of this super-practical, interactive training course is to help participants to improve the structure of their written communications to be clear, concise, persuasive, quick and efficient. 

We’ll provide tangible, actionable advice to transform your business communication so that it becomes clearer and more dynamic, creating an impact and leaving a positive impression on the reader.

Detailed programme

  • Course introduction and round table
    • Communicating via email: when and how
    • Self-asse%MCEPASTEBIN%ssment of your own email usage
    • Identifying the advantages and disadvantages of using email
    • When to write an email and when not to
    • Understanding IT etiquette
  • Defining your message and saving time writing it
    • Devising a concise and well-structured message
    • Keeping the purpose of your communication in mind
    • Adapting your style to the purpose and recipient of the message
    • Understanding good practice that will save you time
    • Real-life scenario: choosing the right words based on the purpose of the email
  • Turning emails into impactful communication tools
    • Choosing a subject line that will capture attention and make the recipient want to read
    • Avoiding ambiguity, dense language and inappropriate tone
    • Choosing a tagline and an effective conclusion
    • Closing emails in a way that leaves a positive impression on the reader
    • Advice for being clear, concise, convincing, quick and effective
  • Good email presentation
    • Understanding email writing conventions
    • Paying attention to both style and substance
    • Structuring your email to make it more readable
    • Proofreading your emails to ensure errors don’t slip through
  • Adapting emails to suit different situations
    • Adopting a firm yet courteous tone to be assertive without causing offence
    • Identifying inadvisable and recommended wordings
    • Managing delicate situations: follow-up, objection, opposition, demands, etc.
    • Writing specific types of emails, e.g. messages to line managers, sales proposals, etc.
  • Some Outlook tips
    • Managing templates
    • Using QuickParts to save time


1 day

Ask for a free cost estimate!

    This training course will be scheduled very soon – as an inter-company one, but we would also be glad to set it up in a customised way, specifically for your company and at your own premises

    For more information, please contact us via our website, by email, or call us at +32 476 62 99 11 or +32 2 331 46 66

    Ask for a free cost estimate!

    Intra-company training course

    This training course can be set up in a personalised way within your company (Intra-company), in your own premises, or else in one of our classrooms.

    You will be offered a free Helpdesk service, as well as an equally free access to our online videos (tips and novelties).

    Ask for a free cost estimate!

    “There is an excellent balance between cost and quality”

    This training instructor is extremely competent and possesses a deep knowledge of the subject matter. She has a broad experience and knows to present information in a qualitative and understandable way. She uses fine techniques and the training material is of good quality. She approaches her students in a friendly, professional and efficient way. There is an excellent balance between cost and quality. This training instructor provided our company Microsoft Office training courses for several years and the feedback of the participants was extremely positive.

    Rebekka Declercq

    “Highly appreciated for her patience”

    Marie has come to give MS OFFICE trainings to Inter IKEA employees in Waterloo for a couple of years now following my recommendations and is highly appreciated for her patience, high level of knowledge of the tools, her talent of listening and for putting herself at the level of the participants to make sure no one is left aside. Her kind and outgoing personality is also a great part of the success of her training sessions.

    Frédéric Degand

    “The feedback are always excellent”

    I have been working with Marie for the past 6 years. Setting up training for our members and non members in our facilities! The feedback are always excellent! Marie is so professional, her tailor made advices are much appreciated!
    Just a pleasure to work with her and to join her sessions!

    Antoine Houssière

    Free analysis of your needs

    Do you have specific needs in terms of training? Would you like to get a personalised training course for your employees? The analysis of your needs is free of charge, so feel free to contact us for an appointment!

    Ask for advice